Responsible Service of Alcohol (RSA) training is a mandatory course for individuals who work in the hospitality industry where alcohol is served or sold. This training is designed to equip participants with the necessary skills and knowledge to responsibly serve alcohol, ensuring compliance with legal and regulatory requirements.
Key Components of RSA Training
- Legal Requirements:
- Understanding the laws and regulations related to the sale and service of alcohol.
- Recognising the legal responsibilities of licensees and staff.
- Harm Minimization:
- Strategies to reduce alcohol-related harm in the community.
- Promoting responsible drinking habits.
- Identifying Intoxication:
- Recognizing signs of intoxication.
- Techniques for managing difficult situations involving intoxicated patrons.
- Refusal of Service:
- How to refuse service to intoxicated or underage individuals in a professional manner.
- Understanding the legal protections when refusing service.
- Underage Drinking:
- Identifying and preventing the sale of alcohol to minors.
- Verifying age and identification.
- Customer Service:
- Enhancing customer service skills while maintaining a safe environment.
- Dealing with challenging situations and difficult customers.
Star Training Academy is an approved training provider for this course in New South Wales. Training schedules are posted on the website and more information is available by phone (+61 02 9897 5622) and on-campus (27A South Street, Granville NSW 2142) enquiry.
